The Department of Motor Vehicles on Wednesday expanded access to customer service center by offering appointments and walk-in service Monday through Friday. Saturdays will remain open for walk-in service, with local weekend hours.
Currently walk-in service is available only on Tuesday, Wednesday, Thursdays and Saturdays.
“As Governor, I’m committed to getting government to truly serve and work for the people again—that starts with the DMV. Therefore, expanding DMV appointments and walk-in availability for in-person service is just the first step to improving the customer service experience across state government,” Gov. Glenn Youngkin said.
“Increasing options and access for DMV customers is a top priority as we get Virginia open for business,” said Secretary of Transportation Shep Miller. “This hybrid model will not only better accommodate Virginians’ schedules, but will also allow our DMV to serve more customers, more quickly.”
A more advanced appointment system and the ability to prioritize planned visits through the CSCs’ queuing system will let customers choose their in-person DMV experience.
This hybrid model allows CSCs to increase throughput by serving additional customers when customers do not show up for their scheduled appointments.
CSCs will achieve a balance by dedicating a percentage of in-person weekday service to appointments, with the number of appointments based on the size and location of the office.
“We’ve studied the data thoroughly and heard our customers. We can now meet everyone’s needs by offering the best of both worlds,” said Acting DMV Commissioner Linda Ford. “Although we’ve seen a shift to alternate service options such as online and mail, we also understand that sometimes you just need to visit an office. We are thrilled to continue offering customers a choice of service opportunities.”
Alternate service options are available to complete many transactions without a visit to a traditional CSC, including:
o Online: More than 50 services are available at dmvNOW.com.
o Mail: Popular services such as driver’s license and vehicle registration renewals may be completed by mail.
o Drop-off: Customers needing a title after purchasing a vehicle from an individual (not a dealer) may drop off their applications and supporting documents at a CSC.
o DMV Select: Vehicle-related services are offered through 57 partner offices statewide.
o DMV Connect: Appointments can be scheduled for nearly every DMV service with the agency’s 14 mobile teams, which are positioned statewide. To view DMV Connect schedules and book an appointment, please visit here.
